Informasi lowongan kerja Service Excellence Analyst Transport

PT Solusi Transportasi Indonesia

Indonesia - Jakarta Raya

Terimakasih telah menyempatkan diri membaca informasi di web Sinarharian.Info, berikut Informasi lowongan kerja mengenai Service Excellence Analyst Transport yang telah diposting oleh PT Solusi Transportasi Indonesia, Informasi lowongan kerja ini mulai Ditayangkan: 14-October-2018 dan akan Tutup pada 03-November-2018.

Jika Anda berminat untuk menindak lanjuti Informasi lowongan kerja ini, Anda bisa melakukan Pendaftaran Online Disini, Namun pastikan Anda telah mempelajari tentang semua Informasi dan Syarat-syarat yang dibutuhkan untuk memulai Pendaftaran Online

Untuk selengkapnya silahkan cermati syarat-syarat Informasi lowongan kerja tentang Informasi lowongan kerja Service Excellence Analyst Transport di bawah ini:

  • Bidang:
    Komputer/Teknik Informatika (Perangkat Lunak)
  • Lokasi:
    RDTX Tower, Jakarta, Indonesia
  • Kontak Perusahaan:
    www.grab.comid Telp: 62-21-57851669
  • Pengalaman:
    Min 2 tahun (Supervisor/Koordinator)
  • Waktu Lamaran:
    Lebih dari 2 minggu
  • Pekerja:
    201 - 500 pekerja
  • Waktu Kerja:
    Sabtu atau memerlukan shift
  • Pakaian Kerja:
    Kasual (contoh: Kaos)
  • Tunjangan Kerja:
    Kesehatan, Tunjangan Lainnya
  • Bahasa yang digunakan:
    Bahasa Inggris

Informasi Lowongan Kerja ini:
Ditayangkan: 14-October-2018
Tutup pada 03-November-2018

Jika Anda berminat untuk menindak lanjuti Informasi Lowongan Kerja ini, silahkan Lakukan Pendaftaran Online Disini


Get to know our Team:
We are The Enabler of ID Customer Experience team with the goal to improve overall Grab customer experience and satisfaction. Problem solver is in our DNA. You will collaborate with Grabbers across the organization, championing for and creating a customer-centric journey that helps our drivers, and passengers get the most out of our products.
Get to know the Role:
The ideal candidate is a person with service management background that fully understand about customer experience journey. Your main role is to identify customer pain point, provide the root cause and propose recommendation to relevant team to resolve the issues. You will focusing on improving Customer Experience of transport services (eg. GrabCar, GrabBike) both for Passengers and Drivers.
The day-to-day activities:
  • Utilize NPS and customer feedback to address and improve gaps in customer journey and experience
  • Deep dive customer service tickets and provide insights on where to create improvement
  • Determine action plans to address root causes of each customer journey parameters
  • Provide feedback on New Product Implementation for CE FAQ and SOP
  • Collaborate with other department help drive consistent customer experience across channels
  • Work with product, marketing and customer experience groups to build CE playbook and guidance
The must haves:
  • Bachelor’s Degree or the equivalent in English, Writing, Communications, Technical, Computer Science or a related discipline
  • Have good understanding about Customer Experience metrics (CSAT, NPS etc)
  • Ability to manage multiple projects and tasks, drive projects with aggressive timelines, and work flexible non-standard hours
  • Self-starter, technically competent, quick learner, problem solver, data driven, passionate professional with strong interpersonal, cross-team collaboration and communication skills
  • Proficiency in Microsoft Office applications
  • Basic knowledge and working experience in text mining and analysis
  • 2+ Project and planning skills


Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia.

Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.